Note: This FAQ applies to units with the April 2026 or later batch date printed on the product.

1. Q: Cannot connect to the SmartLife App?

A: ① Check if you downloaded the correct SmartLife – Smart Living App.

② Check if you choose a 2.4G band Wi-Fi and enter the right password.

③ Please make sure the location access and Bluetooth access are enabled on your phone’s control center.

④ Check phone settings if SmartLife has ‘nearby’ permission; this is usually for Android phones only.

⑤ Check whether the light blinks rapidly during pairing mode. If not, please follow the reset instructions to initialize pairing mode.

⑥ Please make sure the smart device and phone are close during pairing and covered with a good Wi-Fi signal. A poor signal would result in ‘connection failed’.

⑦ Please watch the video for a detailed setup guide:

2. Q:  How to sync smart bulbs to Alexa?

A: Please note that every smart bulb is able to be synced to Alexa, but you need to set up the bulbs with the SmartLife App first and then link Alexa to the SmartLife App.

There are 2 ways to link Alexa to the SmartLife App if you have connected the bulbs to the SmartLife App.

① On the right top corner of the bulb control UI in the SmartLife App, there is a pen. Click the pen, you will see the Alexa logo, click the logo, and then the App will jump to the Alexa App, and you can finish the link step by step.

② You can find Skills in the Alexa App and then search ‘SmartLife’ to tap Enable. After you finish linking, in the top right corner of the bulb control UI in the SmartLife App, there is a pen. Click the pen, and you will see the Alexa logo. Click the logo, and then the App can jump to the Alexa App. Then it will be completed.

Please choose one way to finish the link. Please watch the video for a detailed guide:

3. Q: How to reset the device?

A: Turn bulbs on-off-on-off-on to initialize pairing mode. You’ll see the bulb flash 3 times. Add it again within 10 minutes; otherwise, please repeat the steps above to reset the bulb.

4. Q: What should I do if I accidentally reset the bulb? 

A: If the bulb is reset, it will flash 3 times and then stay on. Simply wait about 600 seconds for it to reconnect automatically, or power it off and on within 10–600 seconds to reconnect immediately.

5. Q: The device suddenly drops offline and becomes unreachable. What should I do?

A: ① Refresh the SmartLife home page in case there is a network delay.

② Check if the password of your 2.4G Wi-Fi has changed or the router is down.

③ Please set the lights to pairing mode by switching it on/off/on/off/on (1s interval) and then connect it again. Please contact our email customer service (support@lightinginside.com) or toll-free phone customer service at 877-522-8599 (Weekdays 8 am – 5 pm PDT/PST) if the problem remains unresolved.

6. Q: Can I use Alexa or Google Home if I connect the bulb via Bluetooth instead of Wi-Fi? 

A: No. Bluetooth setup does not support linking to Alexa or Google Home.

7. Q: Can I share with family and friends? 

A: Yes, you can share your bulbs with family and friends who will have access to control your bulbs and other SmartLife devices. From your main device list, choose the device that you want to share. Press the profile ‘pen’ button and tap on the ‘Share Device’ button. You will be able to give or revoke sharing permissions. The other users should already have downloaded the SmartLife App and registered a new account.

8. Q: Can I group multiple smart LED bulbs?

A: Yes, you can group multiple smart LED bulbs of the same type, by room, location, or however else you want. The same devices can be in multiple groups. (For example, create a group for ‘Bedroom’ and another group for ‘Entire House’, and your Bedroom lights can be included in both groups). From your main device list, tap on one of the devices you want to group. Press the ‘pen’ button on the top right for advanced settings, and tap ‘Create Group’. You’ll then be able to choose which devices you’d like to group and will be able to rename them.

 

9. Q: What’s the wireless range?

A: The range of your home Wi-Fi is heavily dependent on your home router and the conditions of the room. Check with your router specifications for exact range data.

10. Q: If my Wi-Fi/internet goes down, will the smart device still work?

A: SmartLife products need to be connected to Wi-Fi to use them remotely.

11. Q: Bulbs flicker or flash with a dimmer switch?

A: Set the wall dimmer to the Max setting, and the bulbs will stop flickering.