1. Q: What can I do if failed to add the smart bulb?
A: ① Please confirm your phone is connected to 2.4 GHz Wi-Fi and the hub (speakers or displays or TV, etc) is also connected to the same router, and ensure that IPv6 is enabled on the router setting
② Check whether the light blinks rapidly during paring mode. If not, please follow the reset instructions to initialize pairing mode. Please make sure the smart bulb and phone are near during pairing and covered with a good Wi-Fi signal.
③ Make sure the firmware of your Matter hub (speakers or displays or TV, etc) and its related smart home App is updated to date.
④ Please check whether you are adding the smart bulb to the first ecosystem or not. The original Matter code can only be used for setup in the first app (you can reuse it after a factory reset). If you want to set up the bulbs to multiple apps, generate a new code from the first app for all subsequent ones. And please do not close the pairing code-generating page in the multi-admin setup. Otherwise, this may exit the sharing mode.
⑤ Please confirm that you downloaded the correct app.
⑥ If the above steps did not help solve your problem, it’s recommended that you try to reset the Matter-enabled smart bulb to configure it again.
⑦ Please watch the video for a detailed set-up guide：
2. Q: What can I do if I fail to set up the connected Matter device with another smart home system?
A: Please refer to the following troubleshooting steps:
① Don’t create pairing codes in Apps of multiple smart home systems. If the firstly created pairing code is not used or has not expired, the subsequently created codes are invalid.
② Make sure to complete the setup process before the matter code expires:
In Google Home, the code will expire 3 minutes after generated.
In Apple Home, the code will expire 5 minutes after generated.
In Alexa, the code will expire 15 minutes after generated.
In SmartThings, the code will expire 15 minutes after generated.
③ Please do not close the pairing code page in the first App when you enter the numeric code (or scan the QR code) in another app.
④ Please watch the video about how to set up the connected Matter device with another smart home system：
Note: Before you set up your connected Matter device with another smart home system, please upgrade the firmware of the hub to the latest version.
3. Q: How to factory reset my matter bulbs to pairing mode?
A: Turn the bulbs on-off-on-off-on-off-on to initialize pairing mode. You’ll see the bulb blinking quickly (2X per second), then try to add bulbs to any ecosystem.
4. Q: What can I do if my Matter smart bulbs go offline?
A: ① Please try controlling the device to see if it is responsive. If the device does not respond, please try to power on the device again, and wait for 2 minutes to check whether the the device is back online.
② The network may be unstable, you can try to manually refresh.
③ Please set the lights to pairing mode by switching it on/off/on/off/on (1s interval) and then connect it again.
④ Please contact our email customer service (support@lightinginside.com) or toll-free phone customer service at 877-522-8599 (Weekdays 8 am-5 pm PDT/7 am-4 pm PST) if the problem remains unresolved.
5.Q: What can I do if my Matter smart bulbs show ‘no response’ on Apple Home?
A: ① Please confirm that the versions of your phone, the Apple Home App, and your Hub are all updated to the latest.
② Please contact us to push an upgrade for your Matter devices.
③ Please try sharing bulbs from Smart Life to Apple Home. Please refer to the detailed video below about how to share.
④ If still can’t work, please try the steps below:
a. Reset the bulb —-Switch the bulb on/off/on/off/on.
b. Try to plug the hub via Ethernet instead of a Wi-Fi connection if it is possible.
c. If possible, please use another iPhone whose user is also in the same family with ATV to add the matter bulb.
d. If the above is not possible, please split the wifi SSID into separate 2.4G and 5G bands, and connect the hub to the 2.4G band.
Please continue to add the Matter device to Apple Home again after trying the 4 steps above.
6. Q: Can I group multiple smart LED bulbs in the Smart Life App?
A: Yes, you can group multiple smart LED bulbs of the same type, by room, location, or however else you want. The same devices can be in multiple groups. (For example, create a group for ‘Bedroom’ and another group for ‘Entire House’, and your Bedroom lights can be included in both groups). From your main device list, tap on one of the devices you want to group. Press the ‘ pen’ button on the top right for advanced settings, and tap ‘Create Group’. You’ll then be able to choose which devices you’d like to group and will be able to rename them.
7. Q: What’s the wireless range?
A: The range of your home Wi-Fi is heavily dependent on your
home router and the conditions of the room. Check with your
router specifications for exact range data.
8. Q: If my Wi-Fi/internet goes down, will the smart device still work?
A: Matter products need to be connected to Wi-Fi to use them
remotely.
9. Q: Bulbs flicker or flash with a dimmer switch?
A: Set wall dimmer to Max setting, bulbs will stop flickering.
10. Q: How to extend the warranty?
A: Please apply for it on our website: www.lightinginside.com/register
11. Q: Do I need a smart hub to use Matter bulbs?
A: It’s advisable to use a Matter-based home assistant like Apple Home, Google Assistant, Amazon Alexa, or Samsung SmartThings to take advantage of all the features that the smart bulb offers. You can still use Matter bulbs without a smart hub by pairing the bulb with a Matter-compatible app like (Smart Life or Tuya Smart).
12. Q: What is Matter compatibility, and how does it benefit me as a user of Matter Smart Bulb?
A: Matter compatibility ensures seamless integration of Matter Smart Bulb with a wide range of smart home systems and devices. It allows for unified control and interoperability, enhancing the user experience and flexibility in smart lighting management. Lightinginside Matter bulb is matter Certified by Connectivity Standards Alliance (CSA), Certificate ID: CSA24017MAT42698-24. Certified Date: 1/04/2024.
13. Q: How do I know if my smart home system is compatible with Lightinginside Matter Smart Bulb?
A: Lightinginside Matter Smart Bulb is compatible with popular smart home systems made with Matter, such as Apple HomeKit, Google Assistant, Amazon Alexa, Samsung SmartThings, and other Matter-enabled devices. Please refer to the compatibility list provided by your smart home system to check if it is matter-compatible.
14. Q: Can I control Lightinginside Matter Smart Bulb with voice commands?
A: Yes, Lightinginside Matter Smart Bulb can be controlled using voice commands through matter-compatible smart speakers or virtual assistants such as Amazon Alexa, Google Assistant, or Apple Siri. Simply enable the appropriate skill or integration within your smart home system to start controlling the bulb with your voice.
15. Q: How do I set up schedules or automations for Lightinginside Matter Smart Bulb?
A: You can set up schedules or automations for Lightinginside Matter Smart Bulb using your home assistant app or smart home system. Most systems offer features that allow you to create routines or schedules based on specific times, events, or conditions. Refer to the user manual of your smart home system for detailed instructions on setting up schedules or automation.
16. Q: Is Lightinginside Matter smart Bulb energy-efficient?
A: Yes, Lightinginside Matter Smart Bulb is designed with energy-efficient LED technology, consuming minimal energy while providing bright and vibrant illumination. It helps reduce electricity bills and environmental impact compared to traditional incandescent bulbs.
17. Q: Can I use Lightinginside Matter Smart Bulb outdoors?
A: Lightinginside Matter Smart Bulb is designed for indoor use only and should not be exposed to outdoor elements such as rain or extreme temperatures. Using the bulb outdoors may affect its performance and lifespan.
18. Q: How long does the pairing mode of Lightinginside Matter Smart Bulb last?
A: The pairing mode of Matter Smart Bulb lasts for approximately 15 minutes. If you’re unable to pair the bulb within this timeframe, you may need to repeat the process to enter pairing mode again.